Privacy Policy

Information We Collect

Personal Information: We collect personal information that you provide directly to us when making reservations, registering for our services, or communicating with us. This includes:

• Name, email address, phone number, and postal address
• Payment information and billing details
• Preferences for room type, amenities, and special requests
• Communication records and feedback

Automatic Information: We automatically collect certain information when you visit our website or use our services, including IP addresses, browser information, device identifiers, and usage data.

How We Use Your Information

Havoc Storm Quenth Hotel uses your personal information for the following purposes:

• Processing and managing your reservations and bookings
• Providing customer service and support
• Personalizing your experience at our hotel
• Communicating with you about your stay and our services
• Processing payments and preventing fraud
• Marketing our services (with your consent)
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of our hotel, guests, or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy practices

Your Rights and Choices

As a guest of Havoc Storm Quenth Hotel, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our website functionality and performance

You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Last Updated: January 2024